Support Policy Page

Merchant support:

Our journey continues with Dora , now part of the Dora family, and our goals remain the same; Digital entertainment with the best quality, choice and value.

Fandom family launches a new scheme to provide benefits to all merchants, increase the number or amount of orders while maintaining a stable flow, and create higher preferential policies:

1. As for the settled merchants, after purchasing the shop package, they will enjoy the right to operate the shop for one year. Different levels of shops have different permissions. The details are as follows:

1. The annual authorized display orders for the A-level store platform are capped at 800 orders, and the daily trading limit is $10-50.

2. The annual limit of authorized display orders for B-class store platform is 10,000, and the daily transaction limit is 100-500 USD.

3. The annual authorized display orders of the C-level store platform are capped at 12,000, and the daily transaction is capped at 500-2500 USD.

4. The annual limit of authorized display orders for the D-level store platform is 20,000, and the daily transaction limit is 1000-5000 USD.

5. The annual limit of authorized display orders for E-class store platform is 32,000, and the daily transaction limit is 2000-10,000 USD.

6. The annual authorized display orders for the F-class store platform are capped at 50,000 orders, and the daily transaction is capped at $5,000-50,000.

7. Dora  implements a user priority system. Merchants must pick up orders within 6 hours of the delivery of valid orders. Merchants who fail to complete the order will be punished with traffic stagnation.

8. Dora will no longer be responsible for user communication for the uncompleted amount of goods picked up by merchants, and merchants will be responsible for any loss caused.

9. Dora distributes traffic according to the instructions of the Fandom family, and all orders must not be cancelled by merchants, resulting in the loss of Dora users. Malicious cancellations that harm users' interests will result in traffic stagnation penalties.

Businesses that maliciously cancel twice or more will be permanently banned and will not be allowed to re-enter Dora with the same name.

Ii. Rules of the alliance system

1. Doramao.com will launch the Merchant Affiliate system on January 1, 2023.

2. Affiliate merchants can obtain 1% commission settlement of the total sales volume of lower-level affiliate merchants.

3. Alliance merchants must have their own independently operated shops.

4. The level of the alliance shop is greater than or equal to level D and the monthly sales revenue is greater than 30,000 USD.

5. Before the 25th to 28th of each month, the merchants of the Alliance can apply to Dora.com in the Support Center through the personal center panel. Dora .com will complete the review within one working day and settle the union commission for the merchants of the alliance in one time.